8.3.2 Management Information

Being able to assess an NHRI's performance depends on access to valid, reliable and periodically produced data, including data disaggregated by the relevant human rights ground (say, race or gender). It also implies the ability to capture internal information about case management within the NHRI. The information systems discussed in the previous section must generate useful management information.

Unless the members of staff have been involved ins setting up such a system themselves in other institutions, the NHRI will likely require the assistance of external experts to develop and implement such a system.

Details about case flow, support tools and information management are technical issues and require the hands-on experience of individuals who have 'lived the experience' both in terms of participating in the design the software to support the business processes, and in terms of having the IT staff person clearly understand what is required from the "business" side.

The NIRM Section of the OHCHR and the UNDP have significant experience in supporting capacity building for case management and related tools, and therefore are a good source for finding experts in the area.

Annex 5: Types of Case Management Reports

Annex 6: Case Management Policies and Procedures

Additional discussion of work tools is set out in section. 8.5.