Premises Checklist

Annex 1: Premises Checklist

Based on needs assessment

Space
√ Are the premises large enough for the current staff complement?

√ Has there been any planning with regard to expansion in future, and if so, will the current premises support the growth?

√ Have the staff been canvassed about their level of satisfaction with their work areas? √ Is the waiting area adequate for people coming for meetings or interviews?

√ Does the waiting room have a display area containing information (posters, brochures etc. about the organisation, its service standards and how to file a complaint)?

√ Have confidential meeting rooms been set up, including for meeting witnesses √ Is there space for larger meetings, workshops, etc.

Location
√ Are the premises located separately from government locations? Are they perceived by the public to be separate?

√ Does usage show that people access the offices easily in terms of location and proximity to public transport?

Accessibility
√ Has there been an evaluation of whether persons with disabilities can access main entrances and meetings rooms? The premises should be wheelchair accessible, and where possible the premises should have an integrated physical design that is accessible to people with other mobility restrictions.

Power supply
√ In countries with unreliable electrical power, back up generators should be on site and functional.