Intake Checklist

Annex 6: Intake Checklist

√ Are there statutory criteria that set out the types of complaints or issues that the NHRI deals with and does not deal with?

√ Are there trained staff assigned to the intake process and are they specifically trained on these criteria?

√ Are these criteria well-understood by stakeholders and the public?

√ Does the NHRI database track and report on the number and type of inquiries, and which ones are screened out?

√ Are most cases that are outside the NHRI jurisdiction identified at the intake stage?

√ Is data being captured at the intake process for trends and systemic cases? I.e. does the profile of cases at intake show that a particular issue or set of issues is coming up regularly? If so are there strategies in place to deal with this?

√ Is there a protocol for priority or emergency cases, for example, involving danger to a person’s life or health, or that involves a child’s welfare?

√ Is there a process for referring to an internal case committee on a priority bases cases dealing with potential irreparable harm in order to seek interim measures?