You are the UNDP manager for a project that is helping to establish an NHRI and the organization has been operating for two years. The project has provided for a project officer who is located with the NHRI.

You have been asked by your supervisor to support the writing of a UNCT report on the effectiveness of the NHRI in the context of an evaluation. You need a list of the types of complaints that the NHRI is dealing with, and a summary of how well these cases are being handled (an aged cases report for example, and standard processing times), as well as results and recommendations in each category of cases.

You contact the NHRI project officer to request the information. After some time, you are told that it will take a few weeks because the registrar will have to collect the cases by hand and she is busy on something else now.