You are working with a NHRI that has a difficult relationship with civil society and with human rights NGOs in particular.

NGOs complain to the UN and to the international community more generally that the NHRI is "useless". They allege that the appointees are government puppets and do not seriously investigate cases.

The NHRI, for its part, complains that NGOs are unfair and overly critical, and do not understand that the NHRI is neither an NGO nor a government body, and that it operates within constraints that the NGO community cannot or will not respect.

The NHRI has begun to reduce its contacts with NGOs that it perceives as being in bad faith or unduly critical: this further worsens relations. Both sides call you for help. What do you do?