8.6.1.8 Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) is an alternative to litigation and to the more adversarial approach of seeking a legal remedy before the courts. It can be a fast, efficient way to resolve complaints. Typically, institutions will use two or three distinct ADR processes: early resolution; mediation; and, sometimes, conciliation.

Annex 7: Fact Sheet on ADR

Those engaging in ADR must have specific training. Chapter 9 contains additional materials on advanced training.

Annex 4: Guidelines for general NHRI training