Strategies to Ensuring Nation-wide Access. Bolivia and Namibia
Bolivia: In many developing countries with small budgets, the success stories tend to be less about large offices and technology, and more about outreach and presence. In Bolivia, for example, the Defensor del Pueblo wanted a regional presence but could not afford full-scale offices with expensive rents, cars and office equipment. Instead, they decided to open a main office in La Paz, and a secondary office in another major city. The regional presence was achieved through storefront operations at street level, with one staff person and very basic equipment. Nine storefront offices were launched. Intake is conducted in these offices and the files are then sent to head office for processing and registry. The accessibility of the Bolivian institution is seen as a strong feature.
Namibia: An alternative or complementary strategy is to establish regional presence through regular tours and visits. The office can organize advance publicity in each area to let people know when the office will be in the area, with designated hours, and a process for setting up appointment schedules in advance.