8.1.3 Telecommunications

Telecommunications are central to programme delivery and must be part of a general project of technical support. Along with IT requirements, telecommunications needs should be set out in a needs assessment. As IT and telecommunications technologies converge, integrated planning for both systems is increasingly the standard. While office needs assessments tend to be standard in the public service, there are some NHRI-specific issues that merit attention:

Telephone and fax services: Although email is widely used, inexpensive and quick, it should be remembered that email attachments are not secure (unless they are handled through a secure server) and can be intercepted. This will be a particular concern for documents containing sensitive information about human rights investigations and cases. This means that the fax is still a relevant technology.

As well, in some jurisdictions, the only alternative to personal service of legal documents before the courts is the fax. Where NHRIs have the mandate to receive complaints, it is important that they have a secure fax area.

Mobile Phone: The use of mobile technology is widespread and officials and officers who travel in the field must have mobile phones. In some countries, there may also be a need for radio-phones, due to terrain, or because it is the best available technology, or to ensure the safety and security of Commissioners and staff.

Implications for the UNCT in the establishment phase: Again, these should be assessed and costed through a needs assessment, based on operational requirements.