9.3 Knowledge Management

At the Consolidation phase, information systems should be set up and, in particular, the case management system should be established. There should be protocols in place for file retention and disposal.

A research programme should be underway for key areas of priority as identified in the strategic plan, and there should be a document archive or other mechanism to ensure that research information is stored and retrievable.

Finally, an evaluation system should be integrated into the organization's planning cycle and this should be linked to the UNCT planning process.