Annex 5: Types of Case Management Reports

Data and Reports on Cases (in alphabetical order)

Ad hoc queries on current status of any case or class of cases based on file name or file number (as required)

Aging report of cases by officer, category*, priority status, and region for all non-closed cases (e.g., 0-3 months; 3-6 months; 6-9 months; > 9 months) (quarterly/ annually)

Assigned cases, by officer, category, respondent type, priority status (monthly/annually)

Closed,

• by category, respondent type, priority status, region and result
  (monthly/annually)
• by officer, by category, respondent type, priority status, result**
  (monthly/annually)

Received, by category (for example, by race, religion, gender, etc.), respondent type or sector (government, business), priority status and region (monthly/annually)

Referred,

• with recommendation for which no response has been received by age (30-day increments), category, respondent type, priority status and region
  (monthly/annually)
• with recommendation not yet implemented by category, respondent type, priority status (monthly/annually)
• with recommendations by category, respondent type, priority status, region (monthly/annually)

Settled: Mediated/conciliated / attempted, by category, respondent type, priority status, region, result, office/member
(monthly/annually)

Status of current priority cases by priority type, investigation stage, age
(monthly)

* Category of cases refers to cases by type of right and / or human rights ground.

** Result includes the type of resolution (ADR, following a recommendation or decision, etc.)