Annex 3: Telecommunications Checklist

Based on needs assessment

√ Does the telecommunications equipment match the requirements as set out in the Needs Assessment conducted at the Establishment Phase, including adequate land lines, mobile phones and fax lines?

√ Are phone lines and faxes secure to avoid intercepted communications?

√ Do investigators have mobile phones and, in appropriate cases, radio-phones for work in the field?

√ Is there a phone line dedicated to the intake service?

√ Is there a log of all calls and inquiries, including those that are related to potential complaints?

√ Is this log entered into the database?

√ Has there been an assessment done with key stakeholders such as human rights NGOs as to the ease of reaching the NHRI?